Terms of Service
Last updated: 10 November 2026
1. Provider
These Terms govern the use of this website and the purchase of services from Mosaic Mindset Unipessoal LDA, NIPC 519420861, Praça Marques das Minas n 2, 3 Dto, 2720-370, Amadora, Portugal.
2. Services
We provide online marketing and business-solution services, including SEO, GEO, advertising, content, analytics, automation and consulting, as described in our packages or in an individual offer.
3. Orders and contract
An order is placed via the contact form, phone or email. The contract is concluded when we confirm the scope, price and timeline in writing. Before starting work we may carry out client verification (see AML & KYC Policy).
4. Prices and payment
Prices are net of VAT, which is added where applicable. Prices are set in EUR; PLN and CZK amounts are indicative and the exchange rate is fixed on the invoice. Payment is made by bank transfer to our company account, in advance for fixed packages and monthly in advance for programmes. We do not accept cash or payments from third parties.
5. Client cooperation
The client provides timely access, materials and approvals. Delays caused by missing input extend deadlines accordingly.
6. Results
Marketing results depend on many external factors (search-engine algorithms, competition, market conditions). We commit to diligent professional work, not to specific rankings or sales figures, unless expressly agreed in writing.
7. Intellectual property
After full payment, the client receives the rights to use the deliverables created specifically for them. Our tools, know-how and pre-existing materials remain our property.
8. Termination
Monthly programmes may be terminated with 30 days' written notice. Either party may terminate immediately for material breach. We may refuse or end a relationship if client verification cannot be completed.
9. Liability
Our liability is limited to the amount paid for the service in question in the last 3 months, except in cases of wilful misconduct or gross negligence, or where the law does not permit limitation.
10. Consumers
Consumers resident in the EU retain all mandatory rights, including the 14-day right of withdrawal for distance contracts, unless they expressly request that performance begins earlier and acknowledge the loss of that right. Disputes may be referred to an alternative dispute resolution entity (e.g. CNIACC, www.cniacc.pt) or the EU ODR platform.
11. Law and jurisdiction
These Terms are governed by Portuguese law. The courts of Lisbon (Amadora district) have jurisdiction, without prejudice to mandatory consumer rules.